The below terms and conditions shall apply to all deliveries from Bestseller stores Netherlands B.V. , Krijgsman 15-18 1186 DM Amstelveen, The Netherlands, business registration number NL810000404B01 (VERO MODA) to customers purchasing goods via VERO MODA Utrecht Hoog Catharijne’s online shop (“the Online Shop”).
A final and binding contract has been concluded between you and [VERO MODA] when your order has been confirmed by VERO MODA. VERO MODA will send an order confirmation to you by email when the order has been confirmed. The order receipt received immediately after placing the order does not constitute an order confirmation.
You are only allowed to purchase products in the Online Shop if you are a private consumer, i.e. not a business customer.
VERO MODA reserves the right to prevent persons from shopping via the Online Shop in case of a high number of returns.
All prices are stated inclusive of VAT and other taxes. The applicable price is the one stated in the Online Shop in respect of the relevant product on the date of placing of the order.
VERO MODA reserves the right to amend any prices incorrectly stated in the Online Shop. Furthermore, VERO MODA reserves the right to amend any prices, taxes and/or other costs stated in the Online Shop at any time, e.g. due to changes in VAT rates or other public fees and charges, increased costs or as a result of the general development in retail prices.
When ordering goods in the Online Shop an amount will be added in payment of shipping costs:
Products ordered via the Online Shop can only be delivered to addresses in The Netherlands.
When ordering goods in the Online Shop it is possible to use the following payment options:
This payment method requires a Mollie account, which you will need to log into in the payment process in order to approve the payment request.
All payments are subject to validation and authorisation by both the card issuer/payment provider and us, to maintain security and prevent fraud. We reserve the right to decline certain payment methods and/or refer to a different payment method depending on the circumstances.
Unless you have been informed otherwise, the usual time of delivery from the time of placing the order is:
VERO MODA is not obliged to deliver goods which are out of stock.
You have a right to withdraw from the contract entered into without giving any reasons.
How do you withdraw from the contract?
Return of goods
Specially made goods
Pursuant to applicable legislation, VERO MODA grants a 24 months' right to give notice of lack of conformity of goods, unless a longer period is required under national law in the delivery country. This right to give notice of lack of conformity of goods means that you are obliged to notify a defect in conformity to the supplied products in a timely manner, whereby a notification within two months after discovery of the defect will always qualify as a notice that is sent on time. The right to notify a non-conformity means that you may complain about faults or defects in the products, that have come to surface after delivery.
If your complaint is justified, we will also reimburse your shipping costs, on the basis of the cheapest method of shipment.
You can file a complaint by contacting VERO MODA Utrecht Hoog Catharijne, Clarenburg Plateau 5, 3511 WJ Utrecht, email: firstname.lastname@example.org, telephone: +31 303074038.
In case you disagree with our handling of your complaint, it is possible to submit a complaint regarding an online purchase via the European Online Dispute Resolution platform, which you can access HERE.
VERO MODA is not liable for any delays or for non-performance due to force majeure. For as long as a force majeure situation persists, VERO MODA is relieved from performance of its obligations.
VERO MODA's liability for any and all claims is limited to an amount equal to the price of the good purchased by you.
VERO MODA assumes product liability vis-a-vis you under applicable law.